Return & Refund

You can return or exchange an item within 7 days of delivery, as long as it is unused and in its original condition. Here is how it works.

1. Eligibility

To be accepted, the item must:

  • Be unworn and unused, apart from trying it on indoors
  • Have no dirt, marks, creases or signs of wear on the sole or upper
  • Come back in its original box with all tags, laces, inserts and packaging
  • Include the order number or invoice

2. Items we cannot accept

  • Items that have been worn outside, washed or damaged after delivery
  • Items returned after 7 days from delivery
  • Items bought on clearance or final sale, unless they are faulty or wrong
  • Socks, insoles and other hygiene items once opened

3. Damaged, faulty or wrong items

If you receive a damaged, faulty or wrong item, contact us within 48 hours of delivery with your order number and clear photos. An unboxing video helps us resolve it faster. Once confirmed, we will send a replacement or give you a full refund, and we will cover the return delivery cost.

4. Size exchange

If the size does not fit, we will exchange it for another size of the same product, subject to stock. If your size is not available, you can choose a different product or get a refund. For exchanges that are not our mistake, the customer pays the delivery charges both ways.

5. How to request a return or exchange

  1. Message us on WhatsApp at [WhatsApp number] or email [Email] within 7 days of delivery, with your order number and reason.
  2. Our team will confirm whether the item is eligible and share the return address.
  3. Pack the item securely in its original box and send it to us. We recommend a trackable courier.
  4. Once we receive and check the item, we will confirm your exchange or refund.

6. Refunds

  • After the returned item passes inspection, refunds are processed within 7–10 working days.
  • Online payments are refunded to the original payment method. COD orders are refunded by bank transfer, JazzCash or Easypaisa.
  • Delivery charges are non-refundable, unless the item was damaged, faulty or wrong.
  • If you prefer, you can choose store credit instead of a refund.

7. Order cancellations

You can cancel your order free of charge before it is shipped. Once an order has been handed to the courier, it cannot be cancelled. You can return it under this policy after delivery instead.