At 1piece, we respect your privacy. This policy explains what information we collect when you visit 1piece.pk or place an order, how we use it, and the choices you have.
1. Information we collect
- Information you give us: your name, phone number, email address, delivery address and order details when you place an order, create an account, sign up for updates or contact us.
- Payment information: online payments are processed by secure third-party payment providers. We do not store your full card details.
- Information collected automatically: your device type, browser, IP address, pages you visit and how you use the website, collected through cookies and similar tools.
2. How we use your information
- To process, confirm and deliver your orders
- To contact you about your order by call, SMS, email or WhatsApp
- To handle returns, exchanges, refunds and support requests
- To send offers and updates, only if you have agreed to receive them
- To improve our website, products and customer experience
- To prevent fraud and keep our website secure
3. Sharing your information
We do not sell your personal information. We only share it with trusted parties who help us run our business:
- Courier companies, to deliver your parcel
- Payment providers, to process online payments
- Shopify, which hosts our online store
- Marketing and analytics tools (such as Google and Meta), to understand website visits and show relevant ads
- Authorities, when required by law
4. Cookies
Cookies help our website remember your cart, keep you logged in and understand how visitors use the site. You can turn off cookies in your browser settings, but some parts of the website may not work properly without them.
5. Keeping your information safe
We use reasonable security measures to protect your information. Our website uses SSL encryption, and payments are handled by secure providers. No method of sending data over the internet is completely secure, so we cannot guarantee absolute security.
6. How long we keep your information
We keep your information only as long as needed for orders, customer support, accounting and legal purposes.
7. Your choices
- You can ask us to show, correct or delete the personal information we hold about you.
- You can unsubscribe from marketing messages at any time using the unsubscribe link or by messaging us.
8. Children's privacy
Our website is not meant for children under 13, and we do not knowingly collect their personal information.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page.